About Me

Computer Science student at UCF with a passion for full-stack development and IT infrastructure. I combine technical expertise with strong problem-solving skills to build modern web applications and maintain robust network systems.

Professional Journey

IT Support Technician II
Addison HVAC
AUGUST 2025 - PRESENT
  • Analyzed, troubleshot, and optimized VPN and VoIP infrastructure for 200+ endpoints, implementing dynamic routing and band- width-allocation policies that increased remote-access reliability and reduced dropped calls by 25%.
  • Engineered and documented automated system-update and endpoint-protection workflows using Bash and PowerShell scripts, inte- grating patch management to reduce manual maintenance time by over 40% while ensuring zero missed critical updates.
  • Enforced company-wide security policies by deploying multi-factor authentication (MFA), configuring automated backup and recovery processes, and monitoring compliance through centralized logging, thereby improving incident response and minimizing downtime.
  • Collaborated directly with hardware vendors and external support teams to manage RMAs, firmware upgrades, and system escalations, creating detailed documentation and ensuring rapid, verifiable resolutions with minimal operational impact.
  • Delivered hands-on training and produced user-friendly technical guides for end-users adopting new software, cloud services, and security best practices, reducing onboarding time and empowering non-technical staff to independently resolve routine issues.
Information Technology Intern
Addison HVAC
MAY 2023 – AUGUST 2025
  • Designed, installed, and optimized enterprise Wi-Fi and network cabinet infrastructure, carefully selecting access-point placement to maximize signal coverage, reduce interference, and future-proof scalability for expanding workforce needs.
  • Authored and executed automated provisioning scripts (Bash/PowerShell) to deploy remote-monitoring and management (RMM) software across 280+ endpoints, reducing manual setup time by 80%, ensuring consistent configuration, and significantly increasing operational efficiency and security compliance.
  • Provided responsive, full-spectrum technical support to end users across diverse hardware and software environments, diagnosing complex network and system failures, and implementing solutions that minimized downtime and improved productivity.
  • Documented repeatable network and server processes to build a knowledge base, improving cross-team knowledge transfer and accelerating troubleshooting for future engineers.
Shift Manager
Checkers and Rally's
JANUARY 2023 - MAY 2023
  • Led and coached a 10-member team in a high-volume, fast-paced environment, coordinating schedules and delegating tasks while resolving operational bottlenecks in real time, sharpening organizational and leadership abilities.
  • Maintained detailed operational and compliance reports, ensuring accurate daily financial and inventory records, and contributing to a culture of accountability and continuous process improvement.

Technical Expertise

Development

  • Frontend: Next.js, React, JavaScript, HTML/CSS
  • Backend: Node.js, Express.js, MongoDB
  • Real-time: Socket.IO, WebRTC
  • Version Control: Git
  • Scripting: Bash, PowerShell

Infrastructure

  • Cloud: AWS, S3, Cloud Computing
  • Networking: Cisco CLI, Network Security, VPN
  • Systems: Ubuntu Server, Active Directory
  • Enterprise: VoIP, RMM Software, MFA

Professional

  • Leadership: Team Management, Training
  • Communication: Technical Documentation, User Guides
  • Process: Automation, Optimization, Troubleshooting
  • Collaboration: Vendor Management, Cross-team Support

Featured Projects

P2P Video Conferencing Platform

Engineered a full-stack video conferencing platform leveraging WebRTC for secure peer-to-peer communication. Implemented a scalable reporting system using MongoDB and AWS S3 for efficient data management, ensuring reliable performance and seamless user experience.

Next.jsNode.jsWebRTCMongoDBAWS S3Socket.IO

Enterprise Home Lab

Architected a sophisticated home lab featuring enterprise-grade Cisco networking and Ubuntu-based VPN gateway. This environment serves as a testbed for network automation, Linux administration, and cloud integration, strengthening DevOps and infrastructure skills.

Cisco CLIUbuntu ServerVPNNetwork SecurityCloud Services

Education

Bachelor of Science in Computer Science
University of Central Florida
AUGUST 2025 – PRESENT
Associate of Arts
Valencia College
AUGUST 2022 – JULY 2025

Resume

View my complete professional background and technical qualifications. Available in PDF format for easy viewing or downloading.

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